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Northern Society of Chartered Accountants

At the heart of northern business since 1882

Communication – Having great quality conversations – asking great question, listening & selling not telling

Date: 7 April 2022 12:30 - 13:30

Type: Business and Industry, Career and Personal Development, Course, Practice development

Organiser: ICAEW, NorSCA

Northern Society of Chartered Accountants    norsca.co.uk

A series of seminars for young members to help develop your career.

Communication is a critical skill for increasing the impact of our work, whether in industry or practice. The ability to partner with our teams, business partners and clients will determine our effectiveness in our roles as finance professionals.

Event Information

In this session, attendees will understand what great communication looks like. We’ll discuss how the quality of our questions and how we listen can improve relationships and business impact. We’ll cover how selling rather than telling can improve our influence, and think through how the language we choose can alter outcomes.

This lunchtime session will be led by Oliver Deacon, an FCA who qualified at Deloitte and, until recently, was an FD at Microsoft, where he business partnered and influenced executives on a $4.5BN P&L.

Rate Cost
Price No Charge
Further events in the programme


Time Event
20 Jan 2022 12.30-13.30 Career management – getting promoted, moving from practice to industry & developing new skills 
17 Feb 2022 12.30-13.30 Presenting with Confidence and Impact – getting your key messages across 
17 Mar 2022 12.30-13.30 Influencing skills – build trust to influence 
07 Apr 2022 12.30-13.30 Communication – Having great quality conversations – asking great question, listening & selling not telling 
26 May 2022 12.30-13.30 Get productive with Microsoft Office 
23 Jun 2022 12.30-13.30 3-part manager series: First time manager skills 
14 Jul 2022 12.30-13.30 3-part manager mini-series: Coaching skills for managers
11 Aug 2022 12.30-13.30 3-part manager mini-series: Building a strengths-based team

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Virtual with digital delivery


Tel No: N/A


Oliver Deacon FCA

Oliver Deacon FCA

Oliver is an ICAEW member, a qualified ACC Executive Coach and a former Finance Director at Microsoft. He brings a refreshing and inspiring perspective to modern finance. Throughout his career to date, Oliver has helped teams manage change through integrating the skills and cloud tools of the next generation of finance. He relocated back to the UK from Seattle in September 2019.

Really insightful & engaging session. Found a lot of useful content and was explained in an interesting way with action points to take away”.

~ Delegate feedback

How to book

The easiest way to book is online by clicking the button to Book Online at icaew.com – you will be able to log into your account at icaew.com and pay with your debit or credit card.

You can also telephone the ICAEW central events booking team on 01908 248159 and pay over the phone.

Alternatively you can download a booking form or book by email.